Bolt CRM — Why Need CRM

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CRM Testimonials

"CRM is definitely a key part of our business--without it, we could not have done much better relationship with our customers. Being a small business, we are looking for CRM software which is easy to use and at the same time provides a full set of features all the time. Now Bolt CRM is just what we needed. By providing a fully integrated suite of Sales Force, Marketing and Customer Service and Support, Bolt CRM has done so far better."

Jack Darn, Manager of JQ Computer Retail Co.

Why Need CRM

Why need CRM In current global commercial markets, relationship retaining existing customers and expanding business is more important. More opportunities any customer conducted business with company are meaning opening up more business channels implement organizations between company and customers. And accompanying with more channels, greater need to manage interaction with customer base. Customer relationship management (CRM) helps businesses to deeply understand insight of behavior of customers and adjust business operations to ensure that customers are served in appropriate way.

The ever growing demand of CRM solutions find it’s foundation in the perpetual shift of the market circumstance, and escalating leap forward in strategy formulation towards the customers.

Below are highlight results according to a survey base on CRM

The cost to sell to a new customer is six times greater as compared to an existing customer
A disappointed customer will notify 8-10 people
With an increase of 5% customer retention rate, profits could increase by 85%
Probability of selling to fresh customers = 15%, as judged against for existing customers which amounts to 50%
70% of the complaining customers will remain faithful if problem is resolved
90% of companies do not have the sales and service integration to support e-commerce

Basic reasons using CRM

Creating the base upon which the customer relationship would be managed and turned to value proposition.
To focus and work upon turning the customer base into an asset for the business entity.
Ensuring that the customers are endowed with the value satisfaction they have visualized, it is to reduce the dissonance amongst the prospective long term customers
With the changing business environment and multi cultural aspects, businesses require a distinct approach towards the customers as well as the employees. Undeniably a SMARTER pursuit would be the introduction of a comprehensive CRM suit in the organization.
Merely streamlining the internal processes would do no wonders to an organization, a holistic approach would work towards creating and maintaining customers for life long.
Unanimously, data recording is a great aspect of every CRM suit which makes it perfect blend of information and facilitation.

Basic Benefits from CRM

finding out about your customers' purchasing habits, opinions and preferences
profiling individuals and groups to market more effectively and increase sales
changing the way you operate to improve customer service and marketing