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CRM Solutions

• Sales Force Automation
• Marketing Automation
• Customer Support & Service
• Inventory Management
• CRM Analytics
• Email Integration
• BoltCRM Customization
• BoltCRM Case Studies

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Customer Service & Support

Excellent customer service and support will not only reduce costs, resources and expand customer ranges, also customer service and support is an important tool which will keep products upselling and get more revenue. Bolt CRM customers service and support helps users effectively optimize service resources and frontline service representatives to dramatically improve customer satisfaction and attract new customers and lower service costs. Professional cloud computing solutions provide a 360-degree view of customers feedback and support reps better visibility into customer issues and empowers them upsell and cross-sell to drive more business.

Bolt CRM Customer Service and Support Benefits

• Real-time knowing customer satisfaction so that being informed what customers problems immediately
• Making service staffs work more efficiently with Bolt CRM customer service and support tool
• Build better relationships with customers in order to get more sales opportunities and profits
• Put sales,service and execute process into one whole process, dramatically shorten the time of service and support
• Maximally  accelerate service and support resolution time and shorten service and support response time
• Highlight valued customers, ensure valued customers served in time and with proper support

Bolt CRM Customer Service and Support Features

• Case Management

  • Cut costs and improve workflow by automating the business processes associated with customer support case assignment, management and escalation
  • Monitor and respond to customers cases across a variety of resources and ensure every issue is resolved in time
  • Set up automatic notifications for overdue cases and other critical incidents using Workflow Automation
  • Automatically log customers emails in order to ensure each issue is being dealt with and better serve customers
  • Tracking and sorting of support cases according to product, issue, case type, partner or customer, assign a right person for customers to help them through

• Knowledge Base

  • Building an effective online knowledge base reduces the customers waiting time and minimizing support team’s workload
  • Providing an online support platform with 24/7, lower costs and reduce resources
  • Support staffs can response and resolve customers issue quickly without pre-learning time
  • Share successful incident resolutions and product-specific details with other reps

• Time Tracking

  • Updating and recording customers profiles in real-time tracking
  • Gain real-time visibility into service and support team efficiency
  • Continuously improve time management practices via using accurately real-time metrics